vip21 Privacy Policy

1. Introduction

vip21 ("we", "our", or "the Platform") is committed to protecting the privacy and security of every user who accesses our online gaming services. This Privacy Policy sets out how we collect, process, store, disclose, and protect your personal information when you visit our website at https://vip21.bio, create an account, place bets, or otherwise interact with our services.

By accessing or using vip21, you confirm that you are at least 21 years of age and that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately. This policy applies to all users based in Bangladesh and other jurisdictions where our platform is accessible.

2. Information We Collect

We collect different categories of information to operate the vip21 platform effectively and deliver a safe, fair gaming environment. The categories include:

• Identity and Registration Data: full name, date of birth, username, password (hashed), mobile number, and email address provided during account registration.
• Financial and Transaction Data: deposit and withdrawal records, bKash, Nagad, and Rocket transaction references, Visa and Mastercard details (stored in tokenised form only), and account balance history.
• Technical and Device Data: IP address, browser type and version, device type (mobile/desktop), operating system, session duration, page views, and click events collected through standard server logs and analytics tools.
• Gaming and Behavioural Data: game history, bet amounts, win/loss records, session frequency, and responsible gaming interactions (such as deposit limit requests or self-exclusion applications).
• Communication Data: messages sent to our support team via email or live chat, feedback submissions, and responses to any surveys or promotions you choose to participate in.

3. How We Use Your Information

The personal information we collect from vip21 users is used strictly for purposes that are necessary and proportionate. Specifically, we use your data to:

• Create and manage your vip21 account, verify your identity, and ensure you meet the minimum age requirement of 21 years.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records for compliance and dispute resolution.
• Deliver personalised gaming experiences, including cricket betting events, BPL and IPL match updates, slot recommendations, and promotional offers relevant to the Bangladesh market.

4. Cookies and Tracking Technologies

vip21 uses cookies — small text files stored in your browser — to maintain your login session, remember your preferences, and gather anonymised analytics on platform usage. We do not use tracking cookies that follow you across unrelated websites. You may disable non-essential cookies in your browser settings without losing access to core platform features. Note that disabling session cookies may cause you to be logged out automatically.

5. Data Sharing and Third Parties

vip21 does not sell, rent, or trade your personal information. We may disclose information to the following categories of third parties only where strictly necessary:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Visa, Mastercard) to facilitate deposits and withdrawals — only the minimum data required to complete a transaction is shared.
• Technology and infrastructure providers (e.g., hosting services, CDN providers, game studios) who are contractually obligated to process data only on our behalf and in accordance with this policy.
• Law enforcement or regulatory authorities where disclosure is required by applicable law, court order, or to prevent fraud, money laundering, or other criminal activity.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, bcrypt hashing for stored passwords, role-based access controls limiting who within our team can view personal data, and regular security reviews. While we take all reasonable precautions, no online platform can guarantee absolute security. If you believe your vip21 account has been compromised, contact our support team immediately at [email protected].

7. Data Retention

vip21 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Transaction and financial records are retained for a minimum of five years in compliance with anti-money laundering (AML) and know-your-customer (KYC) obligations. Gaming history is retained for the duration of your active account. Upon closure of your account, non-mandatory personal data will be deleted or anonymised within 90 days, subject to any outstanding legal hold requirements.

8. Your Rights

As a user of vip21, you have the following rights with respect to your personal data: the right to access a copy of the data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data, subject to our legal retention obligations; the right to object to or restrict certain types of data processing; and the right to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact our support team with your request. We will acknowledge receipt within 48 hours and aim to resolve all requests within 14 business days.

9. Children and Minors

vip21 is strictly an adults-only platform. Our services are not directed at, and are not intended to be used by, any person under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has provided personal information or created an account, we will take immediate steps to delete that information and close the account. Parents and guardians who believe their child may have accessed vip21 are strongly encouraged to contact us immediately at [email protected].

10. Changes to This Policy

vip21 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. Your continued use of the vip21 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vip21 handles your personal data, please contact our dedicated support team. We are available 24/7 to assist users across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.